What are your hours of operation?
Our Customer Service Representatives are available by phone Monday -Friday from 7:00 a.m. to 4:30 p.m. Central Standard Time.
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How do I contact JDC customer service area?
You may contact Customer Service by phone, e-mail, or mail.
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May I change my due date on my loan?
Yes, you can change your due date to be the 1st, 10th, or 20th of the month, within the following guidelines:
- Please note - the due date you request should be within 20 days of your current due date.
- Your account must be current in order to make the change.
- You may only change the due date once during the term of the loan.
- Please continue to make your payment on the currently scheduled due date until you receive confirmation that the due date has been changed.
- If you meet these guidelines, please complete the online Change Due Date Request form. You will receive a response to your request within one business day.
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What do I get when my account is paid off?
Within 30 to 60 days of the payoff, you should receive your original contract stamped "Paid." If you have any questions please contact Customer Service.
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I have a small credit balance on my account and it should be closed. When and how do I get my refund?
You will normally receive a credit balance refund within 30-40 days. Please e-mail a customer service representative if you have questions.
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Whom should I contact for a service problem with my equipment?
We recommend that you contact the dealer who sold you the equipment.
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How do I get a credit reference?
A Credit Reference Request with your account number and signature should be faxed to John Deere Credit at 1-800-592-5291 or sent via mail to:
JDC Customer Service
ATTN: Credit Reference
P.O. Box 5327
Madison, WI 53705
The Credit Reference Request should include where you would like the completed Credit Reference sent. If the request is received on a business day prior to 3:00 p.m., the credit reference should be sent via fax or mail the next business day.
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How do I get a photocopy of my contract?
Please contact JDC customer service, either by phone or e-mail. It is our policy to send a photocopy of your contract within 3 business days.
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