| User Name and Password/PIN FAQs |
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Why do I need a Personal Identification Number (PIN)?
To further safeguard your personal account information, you will be required to set up a PIN in addition to your User Name and Password. You will be asked this additional piece of information when you sign in to verify your identity.
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Do I use the same PIN when I call the automated phone system?
Yes, the same 4-digit PIN number will be used to gain access to the Web site, as well as, the automated phone system.
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Does my Password/PIN expire?
No. Your Password/PIN will not expire, however you are able to update it as often as you like via the Change PIN/Change Password link in the left navigation bar.
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What should I use for my Password/PIN?
Choose a Password/PIN you can remember, but not one that is easy for someone to guess, such as your date of birth or address. Passwords must be a minimum of 8 characters, including both numbers and letters. PIN numbers are all numeric and 4-digits in length.
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How can I keep my Password/PIN safe?
Do not write your Password/PIN down and do not share it with anyone. If you think someone may have access to your Password/PIN, we encourage you to change it by selecting the Change Password/Change PIN link in the left Navigation bar.
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I can't remember my Password/PIN. What should I do?
Your Password/PIN can be changed using the Forgot your Password/Forgot your PIN link on the Sign In page. You will be asked to provide your User Name, account number, and the answer to the challenge question you selected during registration.
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I can't remember my User Name. What should I do?
Select the Forgot Your User Name link on the Sign In page to retrieve your User Name from our records. For verification, you will be asked to provide your Social Security Number or Tax ID Number, zip code, account number, and the e-mail address that you gave us when you registered. (If you have updated your user e-mail address since registration, use the most current address you provided to us). Your User Name will be sent to this e-mail address once your information has been verified.
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Can I change my User Name and/or Password?
No. Your User Name uniquely identifies you as our customer and once selected is associated with you and cannot be changed.
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Can you save my User Name, Password and PIN so I don't have to remember it?
No. In order to keep your information secure, you are required to enter your User Name, Password and PIN each time you access your account information.
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