| Customer Connect |
Customers take courses via a DLC or DLM, connected through their computer and the internet. |
| Customer Direct |
Customer training courses that are face-to-face events with an instructor (known as ILTs). |
| Customer Expert |
Dealer hosted customer training at the dealership via a DLC. Customers have access to both the dealer and factory experts during an expert series session. |
| Apex |
The new Farm MAnagement Software from AMS which replaces JDOffice. |
| Ag Management Solutions |
John Deere's precision farming group offering quality precision farming products for customers. |
| AutoTrac Universal |
AutoTrac Universal Steering Kit is the mobile automatic guidance solution from John Deere that functions on many different vehicle platforms and with all levels of accuracy. |
| Distance Learning Classroom |
(DLC) A live, interactive learning delivery method that uses the Internet for both audio and visuals. This delivery method utilizes a tool called Interwise. This is also referred to as Customer Connect. |
| Interwise |
Software that runs the Distance Learning Classroom. Can be downloaded from John Deere University/Help and Support/FAQs/Software and Support Link. |
| Distance Learning Module |
A self-paced web-delivered course customers can purchase and is accessible via. John Deere University 24 hours a day. |
| GreenStar |
John Deere's precision farming products. |
| GreenStar 2 |
The newest GreenStar precision farming system which expands AMS offerings with new systems and display monitor options. |
| Expert |
Could refer to a dealer expert, the company expert or the Expert Series instructor. |
| John Deere University |
A web-based resource for obtaining training, whether signing up for classroom training, buying training material or taking training on the web. |
| Instructor-Led Training |
Fee-based, Face-to-Face Learning events led by a dealer or company-sponsored instructor. |
| Clinic |
A dealership event to promote or share information with customers. Dealer hosts and invites specific customers to this free session |
| Homestead Magazine |
Publication that is available to customers that focus on the rural lifestyle. |
| Horizon Newsletter |
Monthly customer email that highlights ag news. |
| Growing Innovations |
Newsletter that focuses on precision farming. |
